I just want to share my bad experience with everyone. Research carefully before you commit to purchase anything.
FUKAI ENVIRONMENTAL PTE LTD do not accept cancellation if you changed your mind. Your deposit will be eaten up. They will tell you "The deposit is not refundable in any circumstances". When you asked to use the deposit for the purchase of other product of same value, they said the same thing "The deposit is not refundable in any circumstances".
While I'm not asking for a refund, why do they keep repeating the same thing to me. The total purchase I made is $1,518.00. The deposit is around $460. The balance amount was paid through credit card installment. It has been 15 days since the day I informed them to cancel the installment plan, they still have not terminate the installment plan with the bank.
When I called them, they keep telling me to write in through email. They said management will reply. It will take 3-5 working days. When I received the email, I was very surprised that the email was replied by the staff Michelle who spoke to me. Their so-call management is their staff.
Spoke to another staff Ms. Tan, she told me with regards to the deposit, "Just like you pay option fee for HDB, if you decide not to buy the house, boh liao, is boh liao". And the last call was hung up on me.
So everyone, beware of walking into a black shop.