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have you paid them? if not just go directly to the boss and complain about him

well i think they are not professional enough

my id is EXXX LIM

yeah the ID i had sucks anyway i wont recommend this company to anyone ...

I had my reno done by Substance, well, the after sales service sucks! After i made the final payment, I call the guy up to just ask about something, he totally never answer his phone and off it! And he was really slow during the reno process, imagine it took 3 months for my reno to be completed...