I tried to reach them through WeChat, there is a person who responded and asking me to give the owner some time. Recently I tried to message that person on WeChat, there is no more response :(
Did you try to contact the studio directly ? At first one of the girl from the studio was able to help me and updated me with the progress, but after a while, they stopped replying me too.
Hi Jessie,
Me and my husband had the same experience, we took the photos in Oct 2017, received the soft copy but still waiting for the album and frame and video.
I sent them email but no replies :(