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Have you tried posting in their FB page to see if they'll respond?

I posted on their FB page asking when they'll send me my package. hoping they will respond. Have you tried posting to their FB?

Did anyone get any updates? I got an update from Korea Consumer Agency saying I can get a consultation from Korea Legal Aid Corporation https://www.klac.or.kr/main.jsp Has anyone contacted KLAC before?

Has anyone filed a complaint via the international consumer website? https://www.econsumer.gov/#crnt Wanted to know if this website is trust worthy since they ask for personal information like your address as well.

What's their insta handle? I commented on their posts asking about my album and frame but I noticed shortly after they deleted their insta account.

A couple months back, I noticed they shutdown their Instagram immediately after I commented on posts asking about my package.

I got an email from them on June 20th: " Deeply sorry about the situation. Due to some problems of company, we had no choice and close down everything. But your stuff will send out before or by Friday this week. And Deeply sorry to made you have a bad customer service by the end. The tracking...

They are definitely not closed down. They are still advertising on their FB as seen on the screenshot below. I feel like if we get enough people to share their experience and let KCA or KTO know maybe we can make a difference.

I contacted the studio directly and they told me my stuff has been ready since March 2018. They contacted weddingritz several times but not sure why they didn't send me my items. They said they'll call weddingritz again.

Kto's website: http://english.visitkorea.or.kr/enu/index.kto I found their Instagram @imagineyourkorea and asked how to file a complaint but no response. But maybe the more people who contact them about this problem the more they can do something about it. I also emailed Korea consumer agency...

Does anyone know if there's a more legal approach? I just want what I paid for and also for others not to fall in there trap.

Have you filed a complaint with KTO? I tweeted them but no response. I'm going to try to file a complaint with them.

Btw I just tweeted KTO and sent a link to this forum. If you know others who have the same experience it might be helpful if they also share their experience in this public forum.

I'm on the same boat. We took pre-wedding pictures back in December 2017. We received the soft copies only. We're now married and have still not received our 2 frames, 1album, and video.