Whitelink Brides 2017

swashed

Member
Any other whitelink brides here?

Feel abit scammed. Didn't know it costs $500 to try on gowns.

Yes we were stupid to sign on package at wedding fair without trying first after getting sweet talked by coordinator who offered refund if we can't find anything we like.

Not impressed by their old and tired gowns, new collection requires an insane top up of $800, can't even find suit for my SO as he is small sized and they refuse to alter too much. Then asked for our refund as promised, were told since we tried on gowns, service was provided, we would be charged $500 and balance deposit to refund us.

Lol, $500 to try on gowns.. dunno to laugh or to cry. Thought trying on before buying was a basic non chargeable basis..
 


WhiteLink

Bridal Boutique
Dear Swashed, Thank you for your kind feedback. We will look into this matter and contact you shortly.
 

WhiteLink

Bridal Boutique
We PM-ed Swashed on 28th Sep 2017 but till date, there is still no response from them. We will be glad to clarify any miscommunication or misunderstanding in between.
 

KT. Chen

New Member
We PM-ed Swashed on 28th Sep 2017 but till date, there is still no response from them. We will be glad to clarify any miscommunication or misunderstanding in between.
Hi

Ohhh, understand from here. Hope all is solve as I had also sign the package with WL ....hahaha. Hope this is just a miscommunication.
 
Hello Whitelink! Can I check when is the earliest time can I approach you for my grown fitting, pre-wedding shoot? Will I have enough time if I come to the main office on jan next year? My wedding is held in oct 2018.
 

WhiteLink

Bridal Boutique
@littlenaomi__ Hi there! Yes, assuming that yours is a local (Singapore) pre-wedding photography, you will have enough time starting from January. For appointment booking, kindly give us a call in advance. :)
 
@littlenaomi__ Hi there! Yes, assuming that yours is a local (Singapore) pre-wedding photography, you will have enough time starting from January. For appointment booking, kindly give us a call in advance. :)

Thank you for the reply . I’m holding my ROM in April. Can I approach you in jan too? I have a rom and trial make up in my package too :)
 

SierraCD

New Member
Any other whitelink brides here?

Feel abit scammed. Didn't know it costs $500 to try on gowns.

Yes we were stupid to sign on package at wedding fair without trying first after getting sweet talked by coordinator who offered refund if we can't find anything we like.

Not impressed by their old and tired gowns, new collection requires an insane top up of $800, can't even find suit for my SO as he is small sized and they refuse to alter too much. Then asked for our refund as promised, were told since we tried on gowns, service was provided, we would be charged $500 and balance deposit to refund us.

Lol, $500 to try on gowns.. dunno to laugh or to cry. Thought trying on before buying was a basic non chargeable basis..

When I was scouting around for Bridal Package, we chanced upon Whitelink too during a roadshow, I was extremely irritated at the way how they hard sell their services. Kept insisting on us to put down S$300 deposit and preventing us from leaving to secure a special promo rate despite us saying we weren't interested (My fiance browsed through their catalog and didn't find any gown's she preferred and I found their Wedding albums and photography style quite dated.) Their pricing can also fluctuate greatly if you keep insisting you are not interested.

Both of us was quite irritated by the hard sell attitude which made us not want to sign on even further, to which they even asked which bridal boutiques we've been to, which we replied those along Tanjong Pagar i.e MyDreamWedding & La Belle (we visited them on the same day.)

To my disdain, the sales rep started badmouthing about the other bridal boutiques, such as saying MyDreamWedding is HongKong based and they downsized so had to move their studio to JB and they always trick people by saying they are having a promo (which is true to a point on the promo part) and that La Belle is relatively new bridal boutique with 11 years under their belt whilst White Link has decades. After that, i just got my fiance up and left and we went to La Belle to sign our bridal package.

I guess we were luckier to have met a sales rep which put us off to not sign with them.

Fast forward few months and both my fiance and I were very satisfied with our experience at La Belle, extremely professional and the price they offered me was within my budget for PWD,AD,Photog and MUA.
 

WhiteLink

Bridal Boutique
Dear @SierraCD, we apologize for the unpleasant experience with us and thank you for your feedback. We will look into this matter.
 

swashed

Member
When I was scouting around for Bridal Package, we chanced upon Whitelink too during a roadshow, I was extremely irritated at the way how they hard sell their services. Kept insisting on us to put down S$300 deposit and preventing us from leaving to secure a special promo rate despite us saying we weren't interested (My fiance browsed through their catalog and didn't find any gown's she preferred and I found their Wedding albums and photography style quite dated.) Their pricing can also fluctuate greatly if you keep insisting you are not interested.

Both of us was quite irritated by the hard sell attitude which made us not want to sign on even further, to which they even asked which bridal boutiques we've been to, which we replied those along Tanjong Pagar i.e MyDreamWedding & La Belle (we visited them on the same day.)

To my disdain, the sales rep started badmouthing about the other bridal boutiques, such as saying MyDreamWedding is HongKong based and they downsized so had to move their studio to JB and they always trick people by saying they are having a promo (which is true to a point on the promo part) and that La Belle is relatively new bridal boutique with 11 years under their belt whilst White Link has decades. After that, i just got my fiance up and left and we went to La Belle to sign our bridal package.

I guess we were luckier to have met a sales rep which put us off to not sign with them.

Fast forward few months and both my fiance and I were very satisfied with our experience at La Belle, extremely professional and the price they offered me was within my budget for PWD,AD,Photog and MUA.

Your experience sounds terrible.. Glad you did not sign up with them in the end.

To the rest who may be interested, I was away on holiday so did not check the forum for a while. They have since offered to include actual day makeup in exchange for the non refundable deposit, but no trial makeup (which to me is unacceptable especially after this whole experience). Currently negotiating to include trial makeup as well, tho it is still very expensive, but just wanna close this matter once and for all.

Will update again if I hear from them.
 

WhiteLink

Bridal Boutique
Hi @swashed, we would like to close this matter amicably too. Contacted you already. Have a great weekend ahead! Thank you.
 

SierraCD

New Member
Your experience sounds terrible.. Glad you did not sign up with them in the end.

To the rest who may be interested, I was away on holiday so did not check the forum for a while. They have since offered to include actual day makeup in exchange for the non refundable deposit, but no trial makeup (which to me is unacceptable especially after this whole experience). Currently negotiating to include trial makeup as well, tho it is still very expensive, but just wanna close this matter once and for all.

Will update again if I hear from them.

Trial make up is quite essential, for the MUA to evaluate the bride's facial contour and whether she has any skin sensitivity After getting through that whole hooha, I think they should include a trial session in.
 

January0101

New Member
Had signed up with whitelink too, to find out after paying deposit that their preshoot and actual day gowns are the same... they don’t allow you to choose again.. So imagine if i take my pre shoot 10 months before, after that my gowns will be rent to others to wear and alter then I wear back again on my actual day... and it is so awkward on your actual day to have your guests noticing that your photos are the same as your preshoot....
 

Top